![]() ![]() Having your iPad assessed prior to committing to repair will provide opportunity to explore your available options. Genius Bar Reservation and Apple Support Options - Apple You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s): If not already installed on your iPad, the App can be downloaded from the App Store: Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. You can contact the Support Team using the Support link at top-right or bottom-left of this page. If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A (i.e., 2.5-5.0W). Recent models of iPad are supplied with a 20W USB-C Power Adapter.īe aware that many computer USB ports cannot source sufficient power to charge an iPad. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad if the iPad charges at all, charging will be very slow. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. To fix this, you should try moving your iPhone or iPad to a cooler location, which would be more conducive. If your iPad won't charge – Apple Support As mentioned earlier, the battery's temperature can affect it, so your iPhone or iPad may not be able to charge to 100 and is stuck at around the 80 threshold. I care for a hundred and twenty children, and I won't risk having my phone. These support pages should help with troubleshooting battery and charging issues:Ĭharge and monitor the iPad battery - Apple Support So, for example, Jake is a sergeant in charge of the First Response Squad. Your description concerning reversal of the Lightning connector suggests a faulty Lightning cable or iPad Lightning port. Your iPad is not designed to be water resistant - and can be seriously damaged if it is allowed to get wet. Water and electronics do not make happy bedfellows. ![]()
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